How to Set up Zoom for Elderly Parents: a Step-by-step Guide That Actually Works

Your mum has been asking to see the grandkids for weeks, but every time you try to walk her through a video call over the phone, something goes wrong. She can’t find the app, the camera is pointing at the ceiling, or she accidentally hangs up mid-conversation. It’s frustrating for everyone, and it makes the whole thing feel harder than it needs to be.

This guide walks you through exactly how to set up Zoom for elderly parents, from downloading the app to making sure your parent can start a call without needing to ring you first. By the end, you’ll have a working setup that your parent can actually use on their own.

What You’ll Need Before You Start

• Their device: An iPad, Android tablet, iPhone, or Android phone. We recommend a tablet over a phone for most seniors because the larger screen makes buttons easier to see and tap. A 10-inch screen is the sweet spot.
• A working Wi-Fi connection: You’ll need the Wi-Fi network name and password at their home. Video calls eat through mobile data quickly, so Wi-Fi is essential.
• An email address for them: If they don’t have one, create a new Gmail account before you start. Keep the password written down somewhere safe at their home.
• Your own Zoom account details: You’ll want to add yourself as a contact from their side so they can call you without typing anything.
• About 30-45 minutes: Don’t try to rush this. Set aside real time, ideally when you’re physically with them for the first session.

Step-by-Step: Setting Up Zoom for Your Elderly Parent

Follow these steps in order. We’ve written them for an iPad or Android tablet, since that’s what we’d recommend for most seniors, but the process is nearly identical on a phone.

Step 1: Download the Zoom App

On an iPad or iPhone, open the App Store (the blue icon with a white letter A). On an Android tablet, open the Google Play Store (the colourful triangle icon). Type “Zoom” into the search bar and look for the app called “Zoom – One Platform to Connect” with a blue video camera logo. Tap the “Get” or “Install” button and wait for it to download. This usually takes under two minutes on a decent Wi-Fi connection. Don’t download any of the look-alike apps that appear nearby in the results — stick to the official one with millions of reviews.

Step 2: Create a Free Zoom Account

Open the Zoom app once it’s installed. Tap “Sign Up” rather than “Sign In,” since this will be a brand new account. Enter their email address, their date of birth (Zoom asks this for age verification), and then create a password. We suggest using a password that’s memorable but not obvious — something like a favourite place combined with a number. Write it down on a piece of paper and stick it somewhere sensible, like inside a kitchen cupboard. Zoom will send a confirmation email, so open that email on their device or yours and click the activation link. After that, they’re officially signed up.

Step 3: Set Up Their Profile

Once they’re signed in, tap on their profile picture area (top left corner) and then tap “My Profile.” Add their name so that when they call you, you see who it is straight away. If you want to add a photo of them, tap the camera icon next to the profile picture placeholder. A familiar face on screen helps if multiple family members are going to be calling the same person. Skip the work-related fields like “Department” and “Company” — they’re not relevant here.

Step 4: Add Your Contact (This Step Is Critical)

This is the step most guides skip, and it’s the one that makes the biggest difference. From the main Zoom screen, tap “Contacts” along the bottom menu bar. Then tap the small plus (+) icon in the top right corner and select “Add a Contact.” Type in your Zoom-registered email address and send the request. On your own phone, accept the contact request. Now your parent can find you listed under their contacts without typing anything. Your dad pressing one name on a list is a lot more reliable than asking him to remember an email address or a meeting ID number every time.

Step 5: Make a Test Call Together

Before you leave, do a real test call. Have your parent tap “Contacts,” find your name, and tap “Video Call.” Stay on the call for a few minutes and check that the camera, microphone, and speakers are all working. Look at what the camera is actually pointing at — many seniors hold tablets at a downward angle, so you end up with a lovely view of their forehead. Show them how to prop the tablet up against something or invest in a stand. We’ll cover that in the product recommendations section below.

Step 6: Create a One-Tap Shortcut on the Home Screen

This is the step that turns a complicated process into something a senior can do independently. On an iPad, you can’t create a direct call shortcut, but you can move the Zoom app icon to the first page of the home screen so it’s immediately visible. On Android, you can go one better: open Zoom, go to Contacts, press and hold your name, and some Android versions will let you create a direct shortcut on the home screen. If that’s not available, at minimum make sure the Zoom icon is large, visible, and the only unfamiliar app on the first screen. Remove any confusing icons nearby that might cause them to tap the wrong thing.

Step 7: Write Down Simple Instructions and Leave Them Behind

Type up a short instruction sheet in a large font (we suggest at least 16-point, printed) with three or four steps and leave it near the device. Something like: “1. Tap the blue Zoom button. 2. Tap Contacts. 3. Tap [your name]. 4. Tap Video Call.” Laminate it if you can. It sounds old-fashioned, but it works far better than expecting them to remember verbal instructions from a week ago.

Common Problems and How to Fix Them

Even when you follow these steps perfectly, a few things commonly go wrong. Here’s how to fix them:

The Camera Shows Zoom but No Video, Just a Black Screen

This almost always means the app doesn’t have permission to use the camera. Go to the device’s main Settings app, scroll down to find Zoom in the app list, tap it, then make sure the Camera toggle is switched on. Do the same for the Microphone while you’re there. Go back into Zoom and try the call again.

Your Parent Can’t Hear You (or You Can’t Hear Them)

On an iPad or iPhone, check that the side switch or software mute isn’t enabled — there’s sometimes a small orange line visible near the volume buttons that indicates the device is silenced. Also check that the volume is turned up using the physical buttons on the side of the device. Inside a Zoom call, there’s a small microphone icon at the bottom left of the screen; if it has a red line through it, tap it to unmute. Your parent may have tapped it accidentally without realising.

Zoom Keeps Asking for a Meeting ID and They Don’t Know What to Enter

This happens when someone taps “Join a Meeting” instead of using Contacts to call directly. That button is meant for scheduled business meetings, not personal video calls between family. The fix here is to put a sticky note over or near that button saying “Don’t press this one” if needed. Yes, really. We’ve seen this work. The goal is to make the correct path obvious and the wrong path invisible.

The App Logs Them Out and They Can’t Get Back In

Zoom occasionally logs users out after updates. Make sure “Stay Signed In” was ticked when they first logged in. If they’ve already been logged out, use the written-down password from Step 2 to log back in. This is exactly why writing the password down matters. You can also enable automatic sign-in on most devices through the app’s settings, which reduces how often this happens.

Tips to Make It Easier Long-Term

• Set a regular call time: A standing Sunday morning call at 10am is easier to maintain than ad hoc calls. Your parent will know when to expect it, which reduces anxiety around the technology.
• Turn off automatic updates temporarily: App updates sometimes change button layouts overnight, which can confuse seniors who’ve memorised exactly where to tap. Check updates yourself and apply them when you’re available to walk through any changes.
• Enable “Do Not Disturb” during off-hours: If other family members are going to be calling via Zoom too, set up a schedule so your parent isn’t getting notifications at odd hours.
• Keep the tablet charged and in one place: Designate a specific spot, like next to their chair or on the kitchen table, with a charging cable always plugged in. A dead tablet at call time is a surprisingly common problem.
• Use Zoom’s “Touch Up My Appearance” feature sparingly: This setting softens the video image slightly, which some seniors appreciate. Find it under Settings, then Video, inside the Zoom app. But don’t over-explain features they don’t need. Keep their interface as uncluttered as possible.
• Check in on the setup every few weeks: Spend five minutes during a call asking them to show you what they see on their screen. Catching small problems early prevents them from becoming big ones.

Our Recommended Products for This Setup

The right hardware makes an enormous difference when you’re setting up video calling for a senior. These are products we’d genuinely recommend to a family member, chosen because they reduce the friction that causes most problems.

• Amazon Fire HD 10 Tablet (around £100-£150): This is our top pick for most families setting up Zoom for an elderly parent. The 10-inch screen is large enough to see faces clearly, it runs the Zoom app well, and it’s significantly cheaper than an iPad. The build quality is good enough that it survives being dropped on the sofa arm. Amazon Fire HD 10
• Adjustable Tablet Stand (around £15-£30): A gooseneck or foldable desk stand keeps the camera at eye level, which dramatically improves call quality and stops the “staring at the ceiling” problem. Look for one that clamps to a table or has a heavy weighted base. Adjustable Tablet Stand
• Amazon Echo Show 8 (around £100-£130): If your parent finds apps confusing altogether, the Echo Show is worth considering as an alternative. They can say “Alexa, call [your name]” and the call starts without touching a screen. It supports Zoom as well as Alexa’s own video calling. It won’t suit everyone, but for parents with dexterity issues or who get flustered by touchscreens, it’s genuinely excellent. Check price on Amazon →

Frequently Asked Questions

Can I Set Up Zoom Remotely for My Parent Without Being There in Person?

You can do a lot remotely, but we’d strongly recommend being there in person for the initial setup if at all possible. If that’s not realistic, use a remote access app like TeamViewer or Chrome Remote Desktop to control their device from yours while you talk them through it on the phone. The tricky parts, like logging into email to confirm the account and positioning the camera correctly, really do benefit from being in the same room.

Is Zoom Free for Personal Use Between Family Members?

Yes, the basic Zoom plan is free and it covers one-on-one video calls with no time limit. The 40-minute limit only applies to group calls with three or more people on the free plan. For most families, one-on-one calls between a parent and an adult child, the free tier is all you’ll ever need.

Is Zoom Safe for Elderly People to Use?

Zoom is generally safe for personal use. The main risks aren’t from Zoom itself but from scam calls, where strangers send meeting invitations pretending to be from a bank or government department. Teach your parent the rule: never join a Zoom meeting from a link in an email or text message unless a family member sent it and confirmed it by phone. Calls from their saved Contacts list are safe. Everything else should be treated with suspicion.

Should I Use Zoom or FaceTime for Video Calling with My Elderly Parent?

If everyone in your family uses Apple devices (iPhones and iPads), FaceTime is a better choice than Zoom for seniors. It’s pre-installed, requires no account setup, and the interface is even more pared back. We recommend Zoom over FaceTime when your family uses a mix of Apple and Android devices, since FaceTime only works between Apple products. Zoom works across everything, which makes it the more practical choice for most families.

My Parent Has Arthritis and Struggles with Touchscreens. What Can Help?

When we’ve set this up for parents with arthritis, a few things have made a real difference. A tablet stylus with a wide, soft tip is easier to grip than using a finger. Increasing the touch sensitivity in the device’s Accessibility settings can help too. The Amazon Echo Show, mentioned in our product section, removes touchscreen interaction almost entirely since it responds to voice commands. That’s worth serious consideration if arthritis is a significant barrier.

How Do I Stop My Parent from Accidentally Joining Random Zoom Meetings?

Turn off meeting notifications in the Zoom app settings, and don’t save any meeting IDs on their device. Teach them that the only button they need is “Contacts.” If you want to go further, some families use a parental control or device management app to restrict which apps can receive notifications, which cuts down on accidental taps from unexpected pop-ups.

Final Thoughts

Getting this set up properly takes a bit of patience, and it probably won’t go perfectly the first time. That’s completely normal. The parents who end up happily video calling their families every week aren’t the ones who had a perfect first session — they’re the ones whose families came back a second time, fixed the small issues, and made it a habit. If you’re also thinking about your parent’s broader safety and independence at home, pairing this video call setup with a medical alert device means you’ve covered both the connection side and the emergency side of keeping them safe and supported.